Frequently Asked Questions
FAQs

What format are the ebooks?
     Most of the products available on the PowerKeys Publishing website are in PDF format, which means that you will need the free Adobe Acrobat Reader software to open, view, or print them.  You can get the latest version directly from Adobe at http://get.adobe.com/reader.

    Audio products are available in MP3 format, and there are many players that support this format.  If you can listen to audio on your computer, then you probably have a player for this file format.

How do I use a coupon code?
     When you go to the Checkout page, you'll see a box where you may enter any discount codes you may have.  If the code is valid, the discount will be applied right away.

What do you charge for shipping?
     For downloadable products, nothing.  And everything currently listed on the PowerKeys Publishing website are downloadable products, which means that after your payment is received and processed, you will be able to download your purchase to your computer directly from this site.  Since nothing is shipped, no shipping charges are collected.

Is my purchase guaranteed?  /  What is your Refund Policy?
     YES!!  Almost all products offered on the PowerKeys Publishing website are offered with an incredible LIFETIME GUARANTEE, meaning that if you EVER feel your purchase was not worth the price you paid, you can get a refund.  The only exceptions are resale rights products which involve a branded copy of the product, and a refund is available up to the point where the branded copy is produced.

In the many years we've been in business, our refund rate is the lowest in the industry.  (1.79%)  Yes, our products are that good.

Do you have a Privacy Policy?
    Yes.  Our policy is that we respect your privacy and do everything we can to keep safe any and all information you give us.  We do not rent, sell, or otherwise make any of your information available to any other businesses or organizations, except where required by law.

What forms of payment do you accept?
     We accept payments via Visa, Mastercard, American Express, Discover, or PayPal.  Money orders and personal checks may be used by special arrangement.  Contact me for details.

My credit/debit card is being declined and I know it's good?
     We use PayPal to process payments, and do not have any control over their policies.  Please check with them why your card is being declined.

Where do I mail a money order or personal check?
     Money orders and personal checks are to be made out for the exact amount of your order, payable in US funds to PowerKeys Publishing, and mailed to the following address:
          PowerKeys Publishing
          1805 Walker Ave NW
          Grand Rapids, MI 49504;  USA

    Make sure to include a statement as to which product(s) you are purchasing as well as your name and email address, as this will guarantee your payment is applied correctly.

Can I send you payment via Western Union?
     The short answer is 'no'.  I used to allow folks to send payments via Western Union or MoneyGram, but not anymore.  Frankly, there's too much paperwork involved, and it requires a special trip to a location where the payment may be accepted.

I can't login to my account?
     This is an issue with cookies.  Please make sure your web browser is set to accept cookies from this website.  If you need specific instructions, see your browser's help file.  In some cases, an old cookie may have gotten corrupted, in which case you'll need to delete the offending cookie and login again.

I've placed an order but haven't received any emails about it?
     This is most likely because your ISP has filtered the emails and put them into a SPAM folder.  This is particularly true with the free email accounts such as Yahoo, Hotmail, and Gmail.  Most ISPs give you an option to "white list" an email address or domain name in order to insure that the emails get through to you.  Click Here for a page detailing how to whitelist our email addresses for the more popular ISPs.

     You may check the status of any order you've placed by logging in and clicking the 'My Account' link in the navigation menu on the left side of the page.  You will see a tab at the top that says "Orders" which will show you all orders you've placed on any of my websites.  If your payment has gone through, you will see links to download your purchased files by clicking the top tab that says "Files".

How do I download my purchase?
     In most cases, as soon as your payment is processed, you will receive an email with step-by-step information regarding how to log in and access the materials.  Essentially, you just log into your member account and click the Downloads button to see all your downloads.

Do you have an affiliate program?
     Yes, we do.  Click Here to find out more about our affiliate program.

My questions wasn't answered.  What can I do?
     Easy.  Just use the Contact Form to ask anything you'd like, and I'll be happy to answer it as quickly as I can.