What format are the ebooks?
Most of the products available on the PowerKeys Publishing website are in PDF format, which means that you will need the free Adobe Acrobat Reader software to open, view, or print them. You can get the latest version directly from Adobe at http://get.adobe.com/reader.
Audio products are available in MP3 format, and there are many players that support this format. If you can listen to audio on your computer, then you probably have a player for this file format.
How do I use a coupon code?
When you go to the Checkout page, you'll see a box where you may enter any discount codes you may have. If the code is valid, the discount will be applied right away.
What do you charge for shipping?
For downloadable products, nothing. Most everything currently listed on the PowerKeys Publishing website are downloadable products, which means that after your payment is received and processed, you will be able to download your purchase to your computer directly from this site. Since nothing is shipped, no shipping charges are collected.
If you purchase a physical item, the website is set to get real-time shipping quotes from the US Postal Service based on the weight of the items purchased. There is a small handling fee added to this amount to cover the cost of an envelope, shipping label, and about a minute of time to fulfill the order. In most cases, shipping costs less than $5 to US destinations, and around $12 for other countries.
Is my purchase guaranteed? / What is your Refund Policy?
YES!! Almost all products offered on the PowerKeys Publishing website are offered with an incredible LIFETIME GUARANTEE, meaning that if you EVER feel your purchase was not worth the price you paid, you can get a refund. For physical goods, you just need to ship it back before the refund will be processed. The only exceptions are resale rights products which involve a branded copy of the product, and a refund is available up to the point where the branded copy is produced.
In the 8 years we've been in business, our refund rate is the lowest in the industry. (1.37%) Yes, our products are that good.
Do you have a Privacy Policy?
Yes. Our policy is that we respect your privacy and do everything we can to keep safe any and all information you give us. We do not rent, sell, or otherwise make any of your information available to any other businesses or organizations.
What forms of payment do you accept?
We accept payments via Visa, Mastercard, American Express, Discover, PayPal, money order, or personal check. Details for using each form of payment will be displayed during checkout.
My credit/debit card is being declined and I know it's good?
The credit card authorization system checks the information you enter into the payment screen against the information stored with your account at the issuing bank. If the information does not match, the card will be declined.
Make sure to enter your information EXACTLY as it is on file with your bank. Additionally, if your address includes both a street number and other numbers (Apt, Suite, etc.), please enter the additional information into the 2nd address line. These additional numbers sometimes confuse the Address Verification System in use by our credit card processor.
Beyond that, sometimes the system is busy and produces a "General Error" that has nothing to do with the information you've provided.
Alternately, you may use the PayPal option, which uses a different set of rules and works better for some people, especially those living in countries where letters are used in postcodes, such as in the UK and Canada.
Where do I mail a money order or personal check?
Money orders and personal checks are to be made out for the exact amount of your order, payable to PowerKeys Publishing, and mailed to the following address:
PowerKeys Publishing
1805 Walker Ave NW
Grand Rapids, MI 49504; USA
Make sure to include a printed copy of the invoice sent to your email after placing your order, as this will guarantee your payment is applied correctly.
Can I send you payment via Western Union?
The short answer is 'no'. I used to allow folks to send payments via Western Union or MoneyGram, but not anymore. Frankly, there's too much paperwork involved, and it requires a special trip to a location where the payment may be accepted.
I can't login to my account?
This is an issue with cookies. Please make sure your web browser is set to accept cookies from this website. If you need specific instructions, see your browser's help file.
I've placed an order but haven't received any emails about it?
This is most likely because your ISP has filtered the emails and put them into a SPAM folder. This is particularly true with the free email accounts such as Yahoo, Hotmail, and Gmail. Most ISPs give you an option to "white list" an email address or domain name in order to insure that the emails get through to you. Please make sure to white list the domain www.PowerKeysPub.com or the email addresses Alan@PowerKeysPub.com, admin@PowerKeysPub.com, and sales@PowerKeysPub.com.
You may check the status of any order you've placed by logging in and clicking the 'My Account' link in the navigation menu on the left side of the page. You will see a tab at the top that says "Orders" which will show you all orders you've placed on any of my websites. If your payment has gone through, you will see links to download your purchased files by clicking the top tab that says "Files".
How do I download my purchase?
In most cases, as soon as your payment is processed, you will receive an email with a 'download link' to access each of your purchased files. This download link is a special URL that links to a hidden download page where you will be able to download your purchase.
In any case, you will also be able to access your downloadable files for a full 6 months from the time your purchase is authorized. You will be able to access them through your Order History page. A link to this page will be found at the top of the "My Account" page, which is itself found in the navigation menu on the left side of the page after you log in.
Do you have an affiliate program?
Yes, we do. Click Here to find out more about our affiliate program.
My questions wasn't answered. What can I do?
Easy. Just use the Contact Form to ask anything you'd like, and I'll be happy to answer it as quickly as I can.
